Operations Assistant

Newcastle upon Tyne, United Kingdom

Full Time

Mid Level

Nudge Education is a national intervention service for children that are chronically disengaged from education.

We are hopeful that the tailored and bespoke interventions that we design and deliver will help to re-engage thousands of children across the country in the coming years.

We’re looking for a bright, organised and curious Operations Assistant to join our team.

You’ll start by taking ownership of essential day-to-day operational activities — keeping processes moving, coordinating suppliers and resources, supporting our office and making sure the operational basics happen when they should.

But we’re not looking for someone who just wants to complete a checklist.

As you develop, you’ll work closely with our Operations & Systems Manager, gaining exposure to operational data, projects, process improvement and business planning. We want someone who is curious about why things work the way they do and, over time, can help us find better ways of doing them.

What You’ll Be Doing

Your responsibilities will include:

Taking ownership of day-to-day administrative and operational processes.
Supporting the smooth running of our Head Office, including supplies, facilities and general office coordination.
Coordinating equipment, company assets, deliveries, collections and other resources.
Supporting recruitment, onboarding and compliance administration.
Coordinating bookings, suppliers and external providers.
Maintaining accurate records, trackers and process documentation.
Monitoring deadlines, renewals and outstanding actions and following them through to completion.
Supporting operational reporting and performance tracking.
Helping identify recurring problems, bottlenecks and opportunities to improve how we work.
Supporting the implementation of new processes, systems and operational projects.
Taking on greater ownership of improvement projects as your experience develops.

The role will evolve with you. The principle is simple:

Learn the process. Own the process. Improve the process.

About You

You don’t need years of Operations experience. We’re more interested in your potential, attitude and ability to learn.

You’ll probably be someone who:

Is highly organised and gets satisfaction from getting things done properly.
Takes ownership and follows things through without needing constant reminders.
Is naturally curious and asks questions when something doesn’t make sense.
Is confident using spreadsheets, systems and technology.
Is comfortable working with numbers and basic data.
Learns new processes quickly.
Has strong attention to detail.
Can manage different priorities in a fast-moving environment.
Communicates confidently with colleagues, suppliers and external organisations.
Enjoys solving problems rather than simply highlighting them.
Wants to learn, develop and take on more responsibility over time.

Previous experience in administration, Operations, project coordination or a similar environment would be useful, but is not essential.

What You’ll Learn

This isn’t intended to be a role where you do the same administrative tasks indefinitely.

You’ll gain exposure to different areas of the organisation and develop experience in:

Business operations
Process improvement
Operational data and KPIs
Project coordination
Systems and technology
Supplier and asset management
Cross-functional working

As your knowledge and capability grow, we’ll look to give you increasingly complex operational problems and projects to own.

Why This Role?

This is a hands-on entry point into Operations with genuine room to develop.

You’ll work closely with the Operations & Systems Manager and get visibility across different areas of the business, giving you the opportunity to understand how decisions are made and how an organisation scales.

If you’re early in your career, ambitious, curious and looking for somewhere you can learn quickly and take on increasing responsibility, we’d love to hear from you.

35 days’ holiday
Location: Hybrid (4 days per week in the office - Newcastle Upon Tyne)
Salary: £28,000 per year (depending on experience and qualifications)

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Please describe what you would bring to this role at Nudge Education.

In your response, tell us about your relevant experience, skills, personal qualities, and values. We are particularly interested in understanding your approach to supporting vulnerable children and young people, including those who may be disengaged from education, have additional learning or support needs, or have experienced trauma, adversity, or other barriers to learning, and how your leadership approach would contribute to achieving positive outcomes for learners and supporting a high-performing team.*

Do you currently work for, or have you previously worked for Nudge Education?*

Have you ever been investigated by an organisation due to concerns about your behaviour, conduct, or safeguarding practices, whether or not this resulted in disciplinary action?*

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Do you have any spent or unspent criminal convictions, cautions, reprimands or warnings? Because this role involves working with vulnerable children, it is exempt from the Rehabilitation of Offenders Act 1974. This means you are required to declare all convictions, both spent and unspent. Failure to disclose relevant information may result in the withdrawal of your application or any subsequent offer of employment.*

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As part of our safer recruitment compliance, we will require a check called a DBS which is short for data barring service. Do you currently have a DBS certificate from other employment?*

Do you have the right to work in the UK and can you provide evidence via a British Passport or birth certificate?*

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Data Protection and Consent: By submitting this application, you consent to Nudge Education storing the information you provide for the purpose of processing your application. If you are successful, this information will be retained on your individual HR profile within our secure HR platform. Please note: In line with safeguarding and contractual requirements, certain information may also need to be shared with commissioners and recorded on our Single Central Record. All data is held securely and managed in compliance with GDPR. Do you agree and give consent?*

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We deliver bespoke education interventions to anyone missing education for any reason at all - school refusers, those with SEND or SEMH needs, Looked After Children, young people with low self-esteem or aspirations - we support anyone who is struggling.

Based in Newcastle Upon Tyne but extending our reach nationally, we are passionate about supporting local authorities, CCG's, schools, social work teams, parents and carers, in working with the most challenging students to prevent and de-escalate crisis.

Please review our open positions and apply to the positions that match your qualifications.

Operations Assistant

What You’ll Be Doing

About You

What You’ll Learn

Why This Role?

Apply for this position